Last updated 28 July 2026
These terms govern your use of BytePilot, operated by Apexia Group Limited ("we", "us"). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
We provide a platform that lets you configure and operate AI agents — starting with agents that answer telephone calls — and resell that capability to your own customers under your own brand. You are responsible for the agents you configure, the information you give them, and how they behave with the people who contact them.
Keep your login credentials and API keys secure; activity under them is treated as yours. Tell us promptly if you believe an account or key has been compromised. You are responsible for your team members' use of the account. Accounts are approved at our discretion.
The service is prepaid. You buy credit and it is drawn down as you use the service, at the rates published on our pricing page or as separately agreed in writing with you. Usage is charged as it happens; optional monthly features are charged in advance, and if you switch one off mid-period we credit back the unused whole days unless we have told you otherwise for that feature before you enabled it.
Rate changes apply to future usage only and never retroactively. We will give reasonable notice of an increase to a rate you are actively using. Credit is not transferable between accounts, and we do not pay interest on unused balances. Prices exclude VAT, which is added where applicable.
If your balance runs out, agents stop answering normally and respond with an unavailable message instead. We are not liable for calls or business missed because an account ran out of credit.
You must not use the service, or allow it to be used, to:
You are responsible for ensuring your agents make any disclosure required where you operate — including telling callers they are speaking to an AI, and giving notice where calls are recorded. The platform provides settings for both.
You may resell the service to your own customers under your own brand and at your own prices. That relationship is yours: you contract with them, invoice them, and support them. We have no contract with them, and nothing here creates one. You must ensure your customer terms are at least as protective of end users as these terms, and you agree to indemnify us against claims arising from your resale, your pricing, or the conduct of agents you configure.
We work to keep the service available and will tell you about planned maintenance where we reasonably can. We do not promise uninterrupted or error-free operation, and the service depends on third-party networks and infrastructure outside our control. The service is provided without warranties other than those that cannot be excluded by law.
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss; and our total liability to you in any twelve-month period is limited to the amount you paid us for the service in that period. AI systems make mistakes — you are responsible for deciding what to use them for and for checking anything that matters.
Each of us complies with applicable data protection law. For personal data processed through the service, you are the controller and we are your processor; the terms of that processing are in our data processing agreement, which forms part of these terms. Our privacy policy explains what we do with the personal data we hold about you as our customer.
You may stop using the service at any time; there is no minimum term or notice period. We may suspend or close an account that breaches these terms, that creates a legal or security risk, or that fails to pay. Where circumstances allow, we will warn you first and give you a chance to put things right.
On closure we will, on request within 30 days, help you export your data and release or port numbers we allocated to you. We may then delete your data in accordance with our retention periods.
We may update these terms. We will give reasonable notice of material changes by email or in the dashboard. Continuing to use the service after a change takes effect means you accept it; if you do not, you may close your account.
These terms, the DPA and the privacy policy are the whole agreement between us. If a provision is unenforceable, the rest stands. No failure to enforce a right waives it. You may not assign this agreement without our consent, which we will not unreasonably withhold.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Apexia Group Limited — support@bytepilot.ai